Privacy Policy

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Last updated: May 30, 2026

D Best Solutions LLC (“D Best Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request support, schedule a service, or work with us for remote tech support, device setup, software troubleshooting, computer cleanup, or AI tool setup.

This policy applies to our website at https://dbestsolutions.net and to information you provide when communicating with D Best Solutions.

Information We Collect

We may collect information you choose to provide, including:

- Name

- Email address

- Phone number

- Preferred contact method

- Information about the device, app, account, software, or technical issue you need help with

- Messages, support requests, form submissions, emails, texts, or other communications

- Scheduling details if you book a support session

- Payment or billing details if you purchase a service

If you pay for a service online, payment information may be processed by a third-party payment provider. D Best Solutions does not intentionally store full credit card numbers on its own systems.

Website and Cookie Information

Our website may collect basic usage information automatically, such as:

- IP address

- Browser type

- Device type

- Pages visited

- Referring website

- Approximate location

- Cookie or analytics information

Cookies help the website function, understand traffic, improve the user experience, and remember certain preferences. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

Remote Support and Screen Share Sessions

For remote tech support, we may use screen share, remote session, email, text, phone, or other communication tools to help diagnose and fix issues.

During a support session, we may see information displayed on your screen. You are responsible for closing private documents, personal accounts, financial records, medical information, or anything else you do not want visible before a session begins.

We do not ask you to send passwords, Social Security numbers, banking credentials, or other highly sensitive information through website forms, email, or text. If you need to log in to an account during support, you should enter your own credentials directly.

We do not record remote support sessions unless we clearly tell you first and you agree.

AI Tool Setup and AI-Assisted Support

D Best Solutions may help customers set up and use tools such as ChatGPT or other AI services. We may also use AI tools to help organize support notes, create setup instructions, draft troubleshooting steps, or improve customer support.

We do not intentionally share sensitive personal information with AI tools unless it is necessary to provide the requested service and you have provided the relevant information for that purpose. You should avoid sending private passwords, financial details, medical information, or other sensitive personal information when asking for AI setup help.

Third-party AI tools may have their own privacy policies and terms. If we help you set up an AI tool, your use of that tool may be governed by that provider’s policies.

How We Use Information

We use collected information to:

- Respond to your questions or support requests

- Diagnose technical issues

- Provide remote tech support, setup help, and AI tool guidance

- Schedule sessions

- Process payments or invoices

- Send service updates or follow-up messages

- Improve our website, services, and customer experience

- Maintain business records

- Prevent fraud, abuse, or unauthorized access

- Comply with legal obligations

How We Share Information

We do not sell your personal information.

We may share information only when needed to operate the business or provide service, including with:

- Website hosting and site builder providers

- Email, text, scheduling, or communication providers

- Payment processors

- Remote support or screen share tools

- Analytics or website performance tools

- Professional advisors, such as accounting, legal, or compliance support

- Government authorities or law enforcement if required by law

These third parties may process information according to their own privacy policies and service terms.

Marketing Communications

If you contact us or request services, we may send service-related messages. If we send promotional emails in the future, you may unsubscribe or ask us to stop sending marketing messages.

We will still be able to send non-marketing messages related to active support, billing, scheduling, security, or legal matters.

Data Security

We use reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, remote support tool, or internet transmission is completely secure.

Please do not send passwords, payment card numbers, Social Security numbers, medical information, or other highly sensitive information through regular website forms, email, or text.

Data Retention

We keep personal information only as long as reasonably needed to provide services, manage customer relationships, maintain records, resolve disputes, comply with legal obligations, and operate the business.

When information is no longer needed, we may delete, anonymize, or securely archive it.

Your Choices and Privacy Requests

You may contact us to request that we:

- Confirm what basic personal information we have about you

- Correct inaccurate information

- Delete information when we are not required to keep it

- Stop sending marketing messages

- Answer questions about how your information is used

Some requests may be limited by legal, security, fraud-prevention, accounting, or service-record requirements.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it if appropriate.

Links to Other Websites

Our website may link to third-party websites, tools, payment pages, scheduling pages, AI tools, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Review the privacy policy of any third-party service before providing information to it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Your continued use of the website or services after changes are posted means the updated policy applies going forward.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

D Best Solutions LLC  

Website: https://dbestsolutions.net  

Email: dg@dbestsolutions.net

Text: (941) 384-2820